Graduated in the stream of Computer Science Engineering from Vignan Institute of Technology and Sciences (JNTUH affiliated) with a distinction of 72%.

Amplified customer satisfaction by 20% by leading the development and launch of a new product. Researched and designed a new feature that contributed to time saved in completing investigations by 87%. Worked with stakeholders to gather and prioritize requirements, design a solution, and validate a prototype - a new project that is scheduled to launch in H1 2024. Achieved controlling 91% of notices by developing a streamlined process for automation functionality. Solved false positives by 70% by researching and implementing a standardized baseline framework. Enabled data-driven decision-making at all levels of the department by designing key performance metrics. Accelerated client subscription to Portfolio Services by 17% by implementing outbound checks feature. Minimized the information time gap with stakeholders by 86% by developing a notification process. Created well-covered Acceptance Criteria and maintained support/troubleshooting documentation. Coordinated with Product managers in planning and executing various projects, ensuring adherence to project timelines and deliverables. Reduced the number of support tickets by 10% by creating a new knowledge base. Developed and implemented a new process for testing new features, resulting in a 50% decrease in the number of bugs found in production. Revamped a training program for new product specialists, resulting in a 20% increase in productivity Provided timely production support and troubleshooting solutions within Service Level Agreements (SLA). Conducted training sessions for new hires and generated a 20-minute turnaround time for escalations. Key Responsibilities: Requirement gathering, Prioritization, Product Roadmap, Prototyping, Epics, user stories, Create Acceptance Criteria, Monitor metrics, Testing. Troubleshooting, Stakeholder collaboration.