Academic Level Master’s Degree
Date of Birth 31/05/1982
I am a proven Product Leader with over 17 years of experience with exposure to both Global & Local Markets.
I have been at the cusp of customer, business & technology which enabled me to solve various customer problems across Networking & Telecommunication sectors through delivering high quality products and solutions.
I am well-versed in performing Market and User Research, Strategic Product Planning and Executing Go-to-Market strategies. Finding the Product– Market fit, Product Value Proposition and Data Analytics are three of my fortes.
Executive MBA in Product Leadership (2021 - 2021) Institue of Product Leadership
The Executive MBA program at Institute of Product Leadership is an 18-month experiential degree program that focuses on transforming senior professionals & managers into C-suite product executives. The program helps nurture strategic decision making & execution skills as well as the leadership competencies necessary for career path acceleration.
Bachelor Of Engineering (2021 - 2021) B.M.S College of Engineering
Work & Experience
IP Infusion (2018 - Present ) Technical Product Owner
Worked with cross functional teams to design & build the solutions into product features that achieve customer & corporate objectives. Engaged customers with a comprehensive Knowledge Base that served as the customer self-help portal which resulted in 20% reduction in call volume and improved customer satisfaction.
A10 Networks (2017 - 2018 ) Technical Staff
Enhanced customer experience that also led to increase in API adoption rate by providing the API guide containing all the information required to work with ACOS API, including functions, classes, return types, arguments and more. Validated the customer needs by performing A/B testing on the new feature variables in the ADC analytics tool to ensure product value proposition is delivered. Testing and documentation of RESTful APIs using Swagger for the Thunder Harmony Controller platform.
Ericsson (2011 - 2017 ) Customer Product Information
Created training material, demo videos and prepared for release readiness with the Launch team. Providing knowledge sharing sessions on the latest skills/technologies to the developers in the team on need basis. Automated software assessment and quality review process based on the pre-defined set of rules and best practices which improved the code efficiency by 33%.
Huawei-Honeywell-Juniper (2004 - 2011 ) Technical Writer
Enhanced UX through upgrading to Embedded User Assistance for the Profit Suite products. Developed work-flow based demos and document maps as a new form of deliverable for Profit Suite products to assist user work-flow. Developed XML attributes and metadata in the XML Schema definition. Enhanced the UX of the J-Web Online help and streamlined the production process to ensure the quality and consistency are maintained.
Dell International Services (2003 - 2004 ) Technical Support Engineer
Processed inbound and outbound technical support calls at 20% faster rate than team average. Provided thorough support and problem resolution for customers by building good relationships with service providers, dealers and consumers. Displayed empathy and strong interpersonal skills with all customer interactions.
Honors & awards
2009 Partner Award
For launching a new form of deliverable to ease customer workflow
2015 Star Performer
For finding innovative ways to improve CSAT scores
2020 Skillathon Award
For pitching product idea for Mentor Engagement Platform