Customer Insighting Market Research Value Proposition User Experience Design Agile Development Business Finance Go-To-Market Strategy Digital Marketing Intraprenuership

Conceptualized and built a SOHO product. Released the MVP within 4 months with 3 members team. Managed 2 successful releases Prioritization of requirements based on market needs with supporting data from market research Designed discounts based on customer buying behavior Continuous optimization of EBU customer journey which led to 8% increase in customer onboarding Responsible for expediting the bid process for public sector framework MVDS by understanding the gap from as in process to to-be process and provided a roadmap to fasten the delivery of the entire project Designed a benchmarking process for UX

Solely responsible for entire Product Design through Implementation Product roadmap, sprint planning, epic and user story preparation Live issue & defect prioritization and end use training Design flow for ETC calculation charges Designed UX using FIGMA, which was critical for the product Conceptualized migration of a legacy CRM System to Salesforce Migrated a 18-year legacy system to new platform without down time Responsible for adding 0.8M new subscribers by converting B2B to B2C Managed complete migration from legacy to Salesforce, including Go-live and Post Go-live activities Automated sales process to improve customer registration time by 25%

As the Business analyst from TecnoTree at the client site (IvoryCoast), delivered CRM, which increased onboarding new customer by 12%, i.e., 1.6Million Responsible for business requirements analysis and feasibility assessment of its implementation, vis-à-vis TecnoTree products Conducted formal Peer Reviews of deliverables and provided timely adjudication of all issues raised by participating stakeholders Prepared Requirement Traceability Matrix and updated the same on Project Go-Live Worked closely with 3PP product team to ensure test activities were conducted with accordance to scope agreed with client and relevant artifacts were generated and collected for all phases Worked with business stakeholders to understand inefficiency in the system and recommend solutions Involved in Test Planning, Test Review, Test execution and Test Reporting. User acceptance testing and training to users

Worked as testing engineer for WSIL testing Performed integration and regression testing scenarios for version upgrades

MVP creation in short span of time

MTN Ivory Coast project Golive