Deepak Raj Behal
Lead Business Process Analyst
Sector: IT-Software
Member Since, January 23, 2023About Me
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Academic Level Certificate
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Experience Product Management
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Gender Male
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Industry Banking
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Date of Birth 28 08 1988
Description
An energetic and performance driven Business Process Management Professional with 13+ years of expertise in Customer Service industry and Banking across the domains of Change Management, Business Process Management, Consumer lending services and Investment Banking. Highly motivated and flexible team player adding professionalism to business and committed towards delivering world class customer experience with willingness to learn and capability of dealing with constant challenges and leading change.
Education
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Master of Business Administration (2010 - 2012) Sikkim Manipal University
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MBA (2010 - 2012) Sikkim Manipal University
Work & Experience
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Apple Inc (2022 - Present ) Lead Business Process Analyst
• Conduct working sessions/Interviews with Process Owner, SME, and Process Manager for Process identification, Feasibility, Requirements gathering & developing workflows. • Interpret the SAP PD2 system integration with other Apple care systems like GSX, Griffin, Core, ACPC portal • Creating As-Is and To-Be system based process models • Effectively communicate relevant information to business and leadership • Interpret policies, procedures and compliance requirements • Interact with stakeholders • Working closely with Scrum Masters to resolve impediments • Facilitating business analysis to develop process changes • Experience in Agile(Scrum) environment – Actively participating in Scrum Ceremonies- Sprint Planning, Daily Scrum calls and retrospective meetings • Train new TMs on BPMN 2.0 standards.
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Wells Fargo India & Phillipines (2012 - 2022 ) Process Engineer
• Conduct working sessions/Interviews with Process Owner, SME, and Process Manager for Process identification, Feasibility, Requirements gathering & developing workflows. • Review end to end process received through change management CR’s and provide approval to continue with the changes • Supported RPA (Rapid Process Automation) team by completing process assessment to execute BOTS • Develop and lead process design • Trained 40+TMs in Process modeling and Object modeling standards in iGrafx • Responsible for completing integrated process segments to identify risks, impacts and opportunities • Effectively communicate relevant information to business and leadership • Interpret policies, procedures and compliance requirements • Interact with stakeholders • Working closely with Scrum Masters to resolve impediments • Conducting UAT for new release of iGrafx • Facilitating business analysis to develop process changes • Experience in Agile(Scrum) environment – Actively participating in Scrum Ceremonies- Sprint Planning, Daily Scrum calls and retrospective meetings • Conducting calibration session with the QC, trainer, Process architect, Designers, Process modelers and Enterprise Librarians on monthly basis
Expertise
Honors & awards
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2021 Wells Fargo Champion Award for April to June Quarter
I have been exceeding the targets and at the same time I was handling multiple things like Defect reports, Conducting Calibration session etc.,
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2021 Wells Fargo Champion Award for 4th Quarter
I have release 2 projects Query tracker and Update management tracker for BPM team
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2013 Wells Fargo Annual Conclave Award
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2014 Achieving Excellence 4
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2015 Achieving Excellence 4