Deepthi Rao

Staff Engineer

Sector: IT-Software

Member Since, December 2, 2023

About Me

  • Academic Level Master’s Degree
  • Experience 10
  • Gender Female
  • Industry Development
  • Date of Birth 11/03/1991

Description

With 10+ years in SaaS world and an MBA degree in Product management underway, I’m in a pivotal phase of my career and I wish to be in a role where I can be part of a company that is in the hypergrowth phase, where I can experience and participate in rapidly scaling technologies, systems, and people.

Education

  • B.Tech (2008 - 2012) RNSIT, Affiliated to VTU

  • Executive MBA (2023 - Present) Institute of Product Leadership

Work & Experience

  • Bluejeans by Verizon Data Services (2021 - Present ) Staff Engineer

    Bluejeans is an award-winning SaaS-based B2B video conferencing app that connects users over a high-quality video and audio connection. https://www.bluejeans.com/products/meetings • Quality Lead : Effectively led cross-team testing efforts of two major re-architectures of back-end application and media collaborating with Design, Engineering, Sales and Marketing teams. Demonstrated a thorough understanding of all design changes and ability to troubleshoot issues. • Customer-Centric Approach : Conducted user research and proposed an enhanced user experience of the product, which resulted in a 28% decrease in customer support inquiries related to the feature. Developed a customer support strategy for new architecture that supports extra large meetings. Led a comprehensive competitor analysis that identified key areas for improvement to increase market share. • Project Management : Directed the project planning and execution of cross-team quality efforts pertaining to 10 major releases and 8 hot-fix releases. • Leadership management : Presented quarterly business reviews to the company executives along with the Engineering leaders. • Mentorship : Playing a pivotal role in guiding and nurturing new team members, fostering a culture of continuous learning and growth.

  • Bluejeans Networks (2018 - 2021 ) Principle Engineer, 2020-2021 | Lead Engineer, 2018-2020 | Senior Quality Engineer, 2015-2018

    • Release and quality planning for 18 major releases and 12 hot-fix releases by following agile sprint planning. • Actively led customer and support team interactions in EMEA and APAC regions, fostering strong relationships and managing the sudden surge in online video conferencing traffic post COVID outbreak. • Established award-winning user feedback analysis strategy that resulted in 12% increase in customer satisfaction score. • Automated resiliency testing and IVRs for media components in AWS which reduced the release testing time by 26%

  • Sonus Networks (2012 - 2015 ) Software Engineer in Test

    • Led the effort in writing and automating testplans for media communication features for Session Border Controller in VoIP network.