Sector: IT-SoftwareMember Since, January 26, 2021
Academic Level Degree Bachelor
Experience 23 Years
Date of Birth 22 06 1978
Bachelor of Engineering (Electronics and Communication) (1995 - 1999) Shantilal Shah Engineering College
Work & Experience
Jio Platforms Ltd (2014 - Present ) DGM
Responsibility summary @ Jio Platforms Ltd (Jun-2019 onwards): ~ Product Experience Analysis of Jio FTTX, Jio Financial Services and Jio Self-Care products and services ~ Perform pre/post launch user experience testing of various products and services ~ Drive Product enhancements, new requirement from competition, user surveys and usage analytics perspective Responsibility summary @ Jio Payments Bank / JioMoney (Jun-2017 onwards): ~ Launch Jio Payments Bank while working with Board members and top leaders. ~ Assess readiness, risk and priorities to-do’s for various functions e.g. Product engineering, Quality Assurance, Recon and Settlement, Fraud and Risk management, Legal, Sales and Marketing, InfoSec and Disaster management to prepare launch plan. ~ Leading team of 20 members to do thorough Quality Assurance and End-user centric testing of all product and services prior to Jio Payments Bank service launch. Close looping End-users, Customer care, Development and product management team to bring agility and ‘wow’ customer experience. ~ Create product roadmap and drive delivery working with various teams. Delivered: ~ Soft launched Jio Payments Bank officially as a Payments bank in Indian banking Industry. Launched services to CUG users internally subsequently before larger public launch. ~ Competition analysis wrt major/minor features and customer experience between all major Digital wallet/UPI service providers, Payments bank and Jio Payments Bank’s product/services. ~ Published research report on what Indian Kirana stores needs to adopt digital money as a way of business. Create win-win proposal for customers and Kirana stores/Merchants so that adoption of Jio Payments bank’s services as payment and settlement account increases. ~ Conceptualized and prototyped BOC (Business Operations Center) where all KPI/KQI of Banking/e-Wallet company in terms of operations, transactions, customer care etc. gets displayed and team takes proactive corrective measure for best of the services to end-users. ~ Around ~600K test cases executed. Interworking with Top-30 banks and major Online merchants tested with all transaction instruments including over the counter NEFTs. Responsibility summary @ Jio Telecom: ~ Accountable for pan India Indoor/Outdoor 4G Coverage Test with manpower of ~5,000. ~ Critical projects in course of 4G Rollout and customer onboarding ~ Cross functional team collaboration right from Legal, Finance, HR, Network, Business, Product, OSS/BSS, Supply Chain, Device Repairs, Testing, Quality and Customer Care to achieve end business objective. ~ Regularly visit State/City/Area level business units and assess/augment ongoing business operations ~ Telecom service/product evaluations, Proof-of-concept making, vendor negotiations Delivered: ~ Approx 17 million kms of road network coverage test in span of 9 months with the team of 5,000+ people. In shortest time, recruited, trained and deployed 12th pass candidates in pan India around 250 cities to carryout detailed Network Coverage Testing on-road, in-buildings, trains etc. Created dedicated national org structure at area/City/State/NHQ level to monitor and support day to day operations. End to end responsibility right from Recruitment/Onboarding/Training/Kitting/Network Testing/Result Publishing. ~ Rolled out National mass e-KYC customer onboarding program in around 200+ cities. Right from planning to managing day to day operations of outdoor SIM selling campaigns using e-KYC catering Housing, SME/SMBs, Colleges, Retail stores verticals. More than 8,000 manpower deployed pan India to acquire customers in shortest time at the same time elevating customer onboarding experience. ~ Business proposal and Engineering proof-of-concept of Cloud based white label Email solution for a Telco offering in-built Cloud Drive, Anti-virus and many more features. ~ Complete Business Readiness framework for Private/Public Cloud services. In compliance to TM Forums customer centric approach and other Cloud Delivery frameworks. ~ Critical Business/Technology programs in course of 4G Network Rollout, customer acquisition and customer satisfaction ~ Published internally well researched book on skillsets organizations should cultivate in employees to remain competitive in disruptive workplace of 21st century.
Huawei Telecommunication India Pvt. Ltd (2011 - 2013 ) Senior Product Manager
Huawei (www.huawei.com/en , www.huaweidevice.co.in) is world’s leading Telecom equipment and service provider with annual revenue around USD 35 Billion. In India it holds 70% market share of MBB devices and 55% globally. Responsibility summary: ~ Accountable for India region Product planning in 3G/4G MBB Terminal products, for all major operators and channel sales market. Product portfolio clocking sales around 104 million USD for India market. ~ Liaise with R&D and other divisions at local and HQ to realize the business goals and techno-business trends to be incorporated into R&D roadmap. ~ Create Business Impact report with key findings from operators, Government policies, Competitors and other factors. ~ Actively contribute in Marketing and Sales strategies, product communication and launches. Delivered: ~ Launched 8 3G (WCDMA) USB Modems aka data cards in India market during 2011-12. Cloud Modem, WiFi Modem, world’s thinnest modem, HiLink™ to name few. Created half-yearly/yearly product roadmaps. ~ Launched 2 MobileWiFi (MiFi) devices in India market. ~ Based on exhaustive consumer research and device eco-system, successfully planned to launch “Media Modem” for India market. Media Modem converts normal FPTVs into Smart TVs. ~ Conducted workshops with leading operators decision making team on ‘Spectrum Strategies’, ‘Data Cards’, ‘Terminal devices’ , ‘M2M in India’, ‘Consumer data usage patterns’ to name few. ~ Identified VAS companies to partner with for open market data-card business and proposed possible alliance agenda. ~ Submitted potential patent idea to patent review committee on ‘Cloud based Download manager’, which improves user experience in India 3G scenario. ~ Conducted workshops with RIL, RCOM, TATA, Airtel, Aircel, MTS, Vodafone, IDEA showcasing Huawei Terminal product portfolio. ~ Improved marketing material content with respect to technology, end-user, key product USPs, and salability of features. Reviewed various product launch press releases and media interaction materials. ~ Created in-house research reports based on data on Telecom equipment imports, sales, import prices, ASP, MRP, frequency bands, features, OEMs, sale circles etc. ~ Created in-depth research report on all Indian operators covering, spectrum holding, technology deployed, subscribers, ARPU, data ARPU, circle wise leadership, key infrastructure spending, Voice/Data Plans, key financial ratios, subscriber churns, device sales, coverage and other key parameters. ~ Regularly refreshed strategy reports for India market based on product, prices and sales analysis of competitors like, Micromax, iBall, INTEX, Alcatel, ZTE, LAVA, NetGateway, D-Link, VisionTek, Capital, Olive and other OEM/ODMs. ~ Created India specific research reports on Internet penetration, ICT growth, data consumption patterns and enabler applications to increase Mobile Broadband business. Key strategy points to OEM/Operators/Marketing. ~ Evaluated M2M business case and possible device architecture and deployment scenario for one of leading Indian Telecom operator. ~ Worked with and guided UX team in consumer research and UI design review for datacard dialer incorporating ‘Indian-ness’ and art themes. ~ Proud recipient of awards and recognitions for various achievements in short span.
Kyocera Wireless India Pvt. Ltd (2006 - 2010 ) Senior Delivery Manager
Kyocera (www.global.kyocera.com) is a Japanese MNC with yearly revenue of USD 16 Billion and spanning business in Telecom, Defense, Ceramics, Semiconductors, Solar, Electronics appliances and Chemical to name few. Kyocera India was 100% subsidiary of Kyocera wireless, USA for its Telecom R&D and India business. Responsibility summary: ~ Lead complete R&D activities of 4G iBurst technology (IEEE 802.20) Base station, Terminals and network. ~ Prepare Annual budget plans for R&D activities. ~ General Operations management, Lead Quality chapter, Leadership development, Team Management, Trainings, Recruitment and Organization Development areas for the Wireless Infrastructure R&D department Delivered: ~ Formulated business case for 4G Mobile WiFi devices as well as in-house design and development of hardware for Mobile WiFi product right from chipset vendor selection to compliance testing. ~ Managed operations of iBurst and 3G/4G converged end user device segment product group with a portfolio of $15 Million comprising of Personal Mobile WiFi HotSpot(iWi) in iBurst, WiMax, 3G and LTE wireless communication technologies. ` ~ Landmark R&D achievement with just 15 member team, delivered low cost baseband hardware for iBurst (IEEE 802.20) and LTE Rel-8 for the first time in the organization. Successfully demonstrated the same at LTE Summit Barcelona-2010. ~ Developed Business strategy, go-to-market strategy, ensured budget approval besides mapping business & market requirements, recommending components of logical and technical architectures in coordination with the sales & marketing team. ~ Managed positive P&L. Played key PMO role interacting with development managers of ID, Electrical, Manufacturing, Mechanical, Product Test, Legal, Customer Care, Certifications and Compliances, SCM, SQA, SW/HW development, Sales and Marketing. ~ Received award and recognition for successful delivery of next gen IEEE802.20 BS baseband hardware and software with over 50% spectral efficiency and 200% system efficiency. ~ Successfully managed engineering vendors for R&D. ~ Forged strategic alliances with global iBurst telecom operators. ~ Lead team to demonstrate innovative products at iBurst™ Operator Summit-2010 in Northern Ireland.
Mascon Global Ltd (2004 - 2006 ) Delivery Lead
Mascon communication was preferred offshore client of UTStarcom (www.utstar.com) for their CDMA equipment R&D. Delivered key features and enhancements in PDSN and HA/FA entities of CDMA-1x network. Responsibility summary: ~ Leading a team working on PDSN and Home Agent core network entities of 3G-CDMA network. ~ WiMax ASN Gateway product development exploration/strategy Delivered: ~ Successfully delivered key features of next gen PDSN and HA. ~ Initiated/deployed strategies on “Knowledge Management in Software Industry” addressing specific situation of the organization during that time. ~ Contributed towards various ongoing ISO and PCMM certification activities and ‘Quality’ initiatives. NetVision Web Technologies Tech Lead May 2000 – September 2000 Cincinnati Milacron Ltd Trainee Jan 2000 – April 2000