Academic Level Master’s Degree
Date of Birth 28/09/1977
Detail oriented Software professional with experience in Engineering process management, Delivery and Release management, Software testing and implementation.
Possess a unique blend of technical and management skills – of Engineering operations built on 16 years of strong functional and technical skills.
Born leader with the ability to lead teams to process and manage large volumes without compromising on the service or quality.
Seeking to take the next career step with respected organization dedicated to world class quality.
- Program/Project management in handling distributed development ecosystem
- Cloud/SaaS based application development cycle
- Complete product life cycle in both Waterfall model and Agile methodology (SCRUM and TDD)
- Software/Process quality improvements
- Team management, training and resource pool management
- Proven track record of handling customer escalations
International Certification in Product Management and Marketing (ICPM) (2020 - 2021) Institute of Product Leadership
Course contents: Product Management Fundamentals Design Thinking Value Proposition Product Marketing GTM strategy UI/UX design Agile product managment Lean Entrepreneurship Art of Story Telling Data Analytics -basics
Chartered Accountancy (Intermediate) (1999 - 2002) The Institute of Chartered Accountants of India
Course Contents: Corporate Law Standard Auditing Practices Direct and Indirect Taxation Business Statistics Management Accounting Cost Accounting
Work & Experience
Sage Intacct Software Pvt Ltd., (2018 - Present ) Software Engineering Manager
Responsibilities handled: o Team management/Projects handling – including Developers and QA engineers (Automation & Functional) o Performance appraisals and quarterly goals reviews with the team o Directly triage customer reported production issues, resolve and assign to appropriate team members o Accountable for requirement analysis, Technical design reviews/API reviews, development and testing efforts estimations o Conduct Daily Stand-ups to resolve technical glitches in the day-to-day activities o Sprint planning meetings and Retrospective o Release activity planning, team assignments and assist release deployment with the US/India teams o Responsible for achieving SLA’s and KPI’s in terms of Quality/Productivity/Escalations. o Responsible for looking after the quality of the project/ solution deliverables (including bug reports & execution reports) and the team performance. o Also participate in Engineering process improvement initiatives o SME in several areas of Sage Intacct application and act as a point-of-contact for product related queries from Customer Support team
Intacct Software Pvt Ltd., (2006 - 2018 ) QA Manager - Applications
Responsibilities handled: o Release activity planning, team assignments and assist release deployment with the US/Romania counterpart. o Release management for the quarterly product enhancements o Actively involved in quality analysis and testing processes, strategies and plans for web-based applications & ERP applications. o Manage a team of 22 QA engineers and ensure all quality metrics and deliverables are met over various product releases o Lead Scrum teams in successfully executing complex testing and leadership tasks on several complex SaaS projects ensuring total quality management standards. o Accountable for requirement analysis, Test Scenario preparation, Test Execution and Defect management. o Responsible for looking after the quality of the solution deliverables over quarterly releases(including bug reports & execution reports) and the team performance. o Proficiently fulfilling the requirements, creating test strategies and prioritizing the test cases. Preparing System, Test Plans, Test Metrics presentations, designing Test Scenarios, performing Test Reviews and preparing Test Data. o Participate in tracking and audit on test cases as per new version of requirements. o Make statistical presentation of Test Execution Reports and Data. o Planned the process effectively with overall responsibility for maintaining various process metrics while adhering to compliance procedures always. o Responsible for achieving SLA’s and KPI’s in terms of Quality/Productivity/Escalations. o Assuring that appropriate processes are maintained and identifying weak areas to improve process and providing suggestions regarding improvement of processes. o Own the payments application projects like Multi currency processing, Wells Fargo Payment manager integration, PayPal, Avalara tax integrations etc.,
Systems Advisers Group (2003 - 2006 ) Project Lead - Software Quality Assurance
Honors & awards
2018 MVP – Most Valuable Performer
2014 Eagle Award
o “Eagle award” for commitment and integrity- the highest rank of all awards in Sage Intacct – by CTO, 2014.
2009 President\'s Award
o “President’s award” by the VP –Engineering, 2009