Krishna Kumar

Regional Manager

Sector: Telecommunications

Member Since, February 26, 2021

About Me

  • Academic Level Master’s Degree
  • Experience 20
  • Gender Male
  • Industry Management
  • Date of Birth 31 03

Description

  • 20 yrs of experience in which 15 yrs of CRM experience
  • Integral part of APAC expansion for Siebel opportunities. Handled Sales operations, Presales
  • CX level interaction and Roadmap discussions
  • Broader knowledge in CRM (Marketing, Sales, Service, Field Service, Process Automation, Analytics)
  • Worked on Agile/Scrum and Waterfall models.
  • Application Development experience on Serverless services like Firebase, Android, Node.js, Python, MongoDB and kind of exposure to the Block Chain.
  • Application development on Computer vision using Google AI/ML services, Python

Education

  • Master of Technology Information Technology (2005 - 2003) Punjabi University

  • Bachelor of Engineer Production (1996 - 2000) Bharathidasan University

Work & Experience

  • Rimini Street (2015 - Present ) Regional Manager

    Global CRM Support Service for Siebel and Salesforce

  • Huawei Technologies (2008 - 2015 ) Solution Architect

    Worked on End to End BSS implementation for Major Telcos Green field CRM implementations

  • Hewlett Packard (hp India) (2006 - 2008 ) Consultant

    Siebel CRM Lead. Master Data Management, DQ expert

  • Tech Mahindra (2005 - 2006 ) Technical Grade 1

    Siebel Application Developer, Siebel Integration (EAI)

  • Indian Institute of Science, Bangalore (2004 - 2005 ) Research Associate

    Open source Implementation in Information Science field

  • Indian Institute of Management, Kozhikode (2003 - 2004 ) Research Associate

  • KCCS (Tata Infotech) (2000 - 2003 ) Project Co-ordinator

    Oracle, VB application Developer.

Expertise

Discovery
Prototyping
Market Analysis
Delivery and Operations