Krithika Nakshatri

Operations Manager

Sector: Telecommunications

Member Since, March 26, 2022

About Me

  • Academic Level Master’s Degree
  • Experience 10 Years
  • Gender Female
  • Industry Management
  • Date of Birth 13 11 1989

Education

  • Master of Business Administration (2023 - Present) Institute of Product Leadership

  • Bachelor of Engineering (2007 - 2011) KLE TECHNOLOGY UNIVERSITY, Belgaum

Work & Experience

  • Cisco Systems (2015 - Present ) Operations Manager

    High Touch Operations Manager •Responsible for Premium Customer Accounts, primary contact in case of any Cisco Product related issues, escalations, feature requests etc •Responsibilities include technical/non- technical escalations, product feedback, weekly/monthly performance metric presentations, reports Technical Consulting Engineer (2015-2021) •Worked as Team Lead for Application Networking Services and Wireless Technical support teams •Responsibilities include technical know how of the product, escalations, engagement with development for bug resolutions, lab setups

  • SonicWALL (2012 - 2015 ) Enterprise Tech Support Analyst

    Worked with SonicWALL Firewalls, wireless access points, tech support and implementation •Experience in providing design and support for SonicWALL based networks •Working knowledge of Networking Protocols like TCP/IP, ICMP, ARP, DHCP, DNS, BGP, OSPF, SNMP etc. •Worked with features like VPNs, Wireless, NAT, IPS-GAV, Content Filtering and Routing

  • Tata Consultancy Services (2011 - 2012 ) Assistant Systems Engineer

    Trained on Servers (Windows, Linux and Solaris) •Worked on installing Windows Servers, configuring Domain Controllers, users and groups, sub domains, forests, child Domains, DHCP Servers and DNS •Worked on troubleshooting issues with forests and user privileges and Active Directory issues

Expertise

CCIE-Wireless
 
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