Krithika Nakshatri
Operations Manager
Sector: Telecommunications
Member Since, March 26, 2022About Me
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Academic Level Master’s Degree
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Experience 10 Years
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Gender Female
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Industry Management
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Date of Birth 13 11 1989
Education
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Master of Business Administration (2023 - Present) Institute of Product Leadership
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Bachelor of Engineering (2007 - 2011) KLE TECHNOLOGY UNIVERSITY, Belgaum
Work & Experience
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Cisco Systems (2015 - Present ) Operations Manager
High Touch Operations Manager •Responsible for Premium Customer Accounts, primary contact in case of any Cisco Product related issues, escalations, feature requests etc •Responsibilities include technical/non- technical escalations, product feedback, weekly/monthly performance metric presentations, reports Technical Consulting Engineer (2015-2021) •Worked as Team Lead for Application Networking Services and Wireless Technical support teams •Responsibilities include technical know how of the product, escalations, engagement with development for bug resolutions, lab setups
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SonicWALL (2012 - 2015 ) Enterprise Tech Support Analyst
Worked with SonicWALL Firewalls, wireless access points, tech support and implementation •Experience in providing design and support for SonicWALL based networks •Working knowledge of Networking Protocols like TCP/IP, ICMP, ARP, DHCP, DNS, BGP, OSPF, SNMP etc. •Worked with features like VPNs, Wireless, NAT, IPS-GAV, Content Filtering and Routing
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Tata Consultancy Services (2011 - 2012 ) Assistant Systems Engineer
Trained on Servers (Windows, Linux and Solaris) •Worked on installing Windows Servers, configuring Domain Controllers, users and groups, sub domains, forests, child Domains, DHCP Servers and DNS •Worked on troubleshooting issues with forests and user privileges and Active Directory issues