Successfully retained 95% of customers, increased customer lifetime value by 60%, and increased customer satisfaction by 4 points on a 5-point scale Optimised accounts to 80% and increased customer engagement by developing customer success plans that aligned with customer’s business goals Performed market research to examine competitor strategies & generate actionable insights for account and strategy development Coordinating & analysing metrics with the team to aligning customers with business goals Execution of go-to-market strategies and determining return on investment for accounts

Performed market research to provide market data in support of company road map initiatives as well as research for future product and development initiatives Generated engagement rate for clients & company by implementing product growth strategies Gathered UI/UX Analysis of the product and website to generate more ideas for improvement Took initiative to find areas of improvement by analyzing different metrics & KPI\'s Contributed to the development of design for UI/UX of the website & product

Focus on implementing programs that consistently generate new, high quality leads for our company Generated actionable insights from the analysis of data for better engagement of the product Developing marketing strategies for enhanced product features and growth Wrote product requirement documents for better understanding