Moulya K

Operations Manager

Sector: IT-Software

Member Since, January 5, 2024

About Me

  • Academic Level Master’s Degree
  • Gender Female
  • Industry Management
  • Date of Birth 13/03/1992

Description

Experienced Manager with a strong background in program and product management,
seeking an opportunity to leverage expertise in technology, process optimization, and cross functional
collaboration to contribute to the success of a dynamic organization with a focus
on retail and digital transformation.

Education

  • MBA (2014 - 2016) Sikkim Manipal University

Work & Experience

  • Amazon (2022 - Present ) Operations Manager

    Pricing Strategy and Technology Solutions: • Played a pivotal role in pricing strategy development for both established and emerging marketplaces, ensuring Amazon\'s competitive pricing and an exceptional customer buying experience. • Led and mentored a team of associates and leaders to create and implement pricing solutions, leveraging cutting-edge technology, price perception signals, and data analytics. • Orchestrated the development and execution of comprehensive project plans, expertly managing timelines, resources, and budgets to ensure successful project delivery. • Provided valuable insights to capture and meet business requirements, technical milestones, and operational priorities. • Continuously enhanced knowledge repository by updating documents with new learnings from each launch, improving program efficiency. Team Leadership and Development: • Managed and nurtured the career growth of the team, emphasizing Amazon\'s Leadership Principles and fostering a culture of continuous improvement. • Executed diverse responsibilities, including requirement gathering, business analysis, stakeholder management, project management, documentation, and reporting. • Proactively resolved conflicts, encouraged collaborations, and promoted knowledge sharing among team members. • Spearheaded the creation of staffing plans, schedules, quality initiatives, and process change initiatives, ensuring optimal team performance.

  • Wells Fargo (2012 - Present ) Senior Business system Consultant

    Data Analysis and System Enhancement: • Collaborated with onshore analysts and offshore stakeholders to identify data elements for dashboard development. • Gathered business requirements, conducted gap analysis, and formulated functional specifications for system enhancements. • Conducted data analysis to identify process optimization opportunities and trends. • Ensured accurate and timely implementation of system changes by coordinating with development teams. • Produced comprehensive documentation, including business process flows, system architectures, and user manuals. • Implemented change management strategies for smooth system adoption and minimal resistance. Application Evergreening Project: • Evaluated server resources required for migrating applications to new Windows servers. • Conducted ongoing analysis of projects to forecast capacity requirements and impacts on shared farms. • Leveraged statistical modeling techniques and data analysis tools to ensure accurate projections. • Troubleshot application performance issues and collaborated with infrastructure teams on server upgrades. Subject Matter Expert (SME): • Served as the SME for a large team, ensuring achievement of SLAs for quality and productivity. • Prepared monthly and quarterly business review decks on team performance for stakeholders. • Conducted quality reviews to maintain governance over Statements of Work (SOW). • Developed SOPs and tools, such as a leave tracker and quality improvement frameworks.