Academic Level Degree Bachelor
Experience 2.3 Years
Date of Birth 06/02/1997
To tell you a bit about myself, I am a B-COM graduate with 2 years and 3 months of experience as a Client Success Executive in a B2B animation firm and B2B2C Health & Wellness company.
I have performed various roles/responsibilities such as Key Account Management (after sales/ Main POC), Client Support, Project Management & Communication, Client Relationship Management, Business Onboarding, LMS management, Revenue Generation, Sales Support, Upselling, Cross-selling & Product delivery during the period of my employments.
Just for your easy evaluation, below is a detailed description of my daily responsibilities.
- I was the main point of contact between the production teams and the client. All the communication and planning regarding the creative process went through me. I used to handle & resolve clients’ feedback, issues, concerns, and challenges.
- I coordinated with the Sales and Accounts team to get the decided payment from the clients. I prepared all the proposals, invoices, contracts, NDAs, and other required agreements to ensure smooth transactions and transparency.
- I onboarded clients to our internal collaboration platform for project management and smoother communication.
- I conducted surveys of each stage of the production process to increase efficiency and for case studies.
- I helped in the quality assessment of each created product.
- I made the final product delivery as per the client’s requirements.
- I used to up-sell videos and cross-sell voiceovers.
- I looked over post-production needs.
- I assisted the Production Team in the project and strategic planning.
- I helped in building the company’s brand name by maintaining a healthy relationship with the client and by bringing positive reviews.
- I build a LMS platform for the health benefits of clients
- I designed project roadmaps for easy program executions.
During my tenure, I have successfully managed 450+ projects or 350+ clients from all over the globe and maintained a churn rate below 3%. Also, I was the only one in my company who got 80 Five stars Google Reviews from the clients (92 in total).
Currently, aiming to become a great Product Manager because I want higher responsibilities and a good name.
Bachelors in Commerce (2015 - 2018) University of Amravati
Work & Experience
Human Edge (2021 - 2022 ) Client Servicing Associate
Advids.co (2018 - 2020 ) Client Success Executive