First Class (71.2%)

First Class with Distinction

Key Project: Small Business Product Recommender Tool  Built a product recommendation tool for over 3 million Small Business customers and prospects thereby increasing conversion rate of website visitors by 7.3% within 6 months. The website bounce rate reduced from 89% to 72%  The average application time was reduced by 25% resulting in expense benefit for the bank as tool has successfully replaced the utilization of time and service of bankers  Implemented enhancement features within tool including video banker assistance, adaptive product compare functionality, integration with Apply journey across segments, real-time Glassbox analytics reporting amongst others

Key Project: Mastercard Card Migration for First Direct Bank, UK  Issuance of new Mastercard debit cards to 1.6 million bank customers replacing VISA cards along with enhanced card control functionality and a new rewards/loyalty program  Upgradation to new card management system for bank resulting in improved TAT by 30% for numerous card issuance and card management processes  Lead the redesign of MI reporting of numerous areas of bank through Cross functional liaison thereby updating more than 70 internal and external reports

Key Project: Digital Evolution for Nedbank, South Africa  Digitization of Multiple form-based processes resulting in overall UX improvement and reduced servicing TATs by 50% with improved accuracy  Conducted on-site interviews and performed job shadowing with bank staff and various sections of customer representatives including ethnic minorities and marginalized sections to identify pain points and digital solutions

Key Project: Travel Card Wallet  Built currency converter feature on banking app which increased bank’s revenue by attracting new customers and opening a new FX revenue stream of £1.5mil in 1st Quarter  Market research on UK banks and other FinTechs offering currency conversion products Key Project: iOS App for Bankers  Built an iOS application which handled 1 million customer requests in the UK. Led to 38% decrease in waiting time and better UX  Designed a feedback functionality within app resulting in direct feedback from end users and better backlog management  Received promotion for outstanding contribution in the Digital Innovation Project. Received Statement of Recognition from CIO.