Academic Level Master’s Degree
Date of Birth 19/12/1989
Passionate, value-driven individual with overall experience of 10 years, currently working with Wells Fargo as a Senior Product Manager.
PGDM Executive (Finance) (2019 - 2021) IMT Ghaziabad, CDL
First Class (71.2%)
B.Tech. (Computer Science) (2007 - 2012) Bharati Vidyapeeth COE Pune
First Class with Distinction
Work & Experience
Wells Fargo (2021 - Present ) SENIOR PRODUCT MANAGER
Key Project: Small Business Product Recommender Tool Built a product recommendation tool for over 3 million Small Business customers and prospects thereby increasing conversion rate of website visitors by 7.3% within 6 months. The website bounce rate reduced from 89% to 72% The average application time was reduced by 25% resulting in expense benefit for the bank as tool has successfully replaced the utilization of time and service of bankers Implemented enhancement features within tool including video banker assistance, adaptive product compare functionality, integration with Apply journey across segments, real-time Glassbox analytics reporting amongst others
HSBC India (2019 - 2021 ) SENIOR BUSINESS ANALYST
Key Project: Mastercard Card Migration for First Direct Bank, UK Issuance of new Mastercard debit cards to 1.6 million bank customers replacing VISA cards along with enhanced card control functionality and a new rewards/loyalty program Upgradation to new card management system for bank resulting in improved TAT by 30% for numerous card issuance and card management processes Lead the redesign of MI reporting of numerous areas of bank through Cross functional liaison thereby updating more than 70 internal and external reports
Nihilent Limited, Pune (2018 - 2019 ) CONSULTANT
Key Project: Digital Evolution for Nedbank, South Africa Digitization of Multiple form-based processes resulting in overall UX improvement and reduced servicing TATs by 50% with improved accuracy Conducted on-site interviews and performed job shadowing with bank staff and various sections of customer representatives including ethnic minorities and marginalized sections to identify pain points and digital solutions
Barclays Technology Centre India (2012 - 2018 ) Business Analyst
Key Project: Travel Card Wallet Built currency converter feature on banking app which increased bank’s revenue by attracting new customers and opening a new FX revenue stream of £1.5mil in 1st Quarter Market research on UK banks and other FinTechs offering currency conversion products Key Project: iOS App for Bankers Built an iOS application which handled 1 million customer requests in the UK. Led to 38% decrease in waiting time and better UX Designed a feedback functionality within app resulting in direct feedback from end users and better backlog management Received promotion for outstanding contribution in the Digital Innovation Project. Received Statement of Recognition from CIO.