Raghvendar Singh

Service Delivery Manager

Sector: Accounting / Finance

Member Since, January 5, 2024

About Me

  • Academic Level Degree Bachelor
  • Experience 3
  • Gender Male
  • Industry Banking
  • Date of Birth 03 03 2000

Description

Young and enthusiast guy who has invested over 3 years in a healthcare startup, from website designing to developing user-based backend access to preparing lead workflow. Spoken over 3000+ global customers, visited Bangladesh, studied 50 + product and service based websites and their workflow. Currently working in IndusInd bank, learning about banking structure.

Education

  • BBA with Banking & Insurance (2017 - 2020) Maharaja Surajmal Institute

    Regular BBA with Banking and Insurance as additional subject, with 87.8%

  • Higher Secondary School (2016 - 2017) Army Public School, Delhi Cantt

Work & Experience

  • IndusInd Bank (2023 - Present ) Service Delivery Manager

    - Core Banking Operations - Executing financial transactions, using Finacle. - Portfolio Management - Managing a 4 crore book, and ensuring continuous increase. - Client Engagement - Taking feedback on product and services delivered to clients. - Adhering to Compliances - Ensuring TAT, KYC norms, and RBI guidelines are met.

  • Mozocare (2020 - 2023 ) Patient Delight Manager

    - Market Research - Identifying the opportunities for the company in SAARC, MENA and EU. - Product Creation- Creating and Launching products, while working closely with demand and supply team. - Network Expansion - Adding up countries and their hospitals and key personnels for business expansion. - Workflow - Framing processes for efficient lead management and service delivery with Technical Team. - Team Handling - Managing sales and operations team to gain insight and ensure successful delivery of services. - Customer Experience - Receiving direct feedback from patients to improve on UX and UI. - Dashboard - Preparing user-based dashboard for patients, hospitals, doctors, and administration.

Expertise

Workflow - Lead
UX/UI
Product Develpoment
Dashboard Management