The Executive MBA program at Institute of Product Leadership is an 18-month experiential degree program that focuses on transforming senior professionals & managers into C-suite product executives. The program helps nurture strategic decision making & execution skills as well as the leadership competencies necessary for career path acceleration.

Bachelor or Engineer - Information Science and Engineering

A worldwide leader in delivering backup and recovery for the progressive enterprise Leading a multi-tiered support function that delivers technical support to customers globally. • Managing and developing the support team, including hiring, motivation, professional development, and retention • Expertise in developing processes that help deliver high quality technical support to customers in an effective and efficient manner • Excellent understanding of metrics to measure and improve the effectiveness of technical support organization • Excellent understanding of the issues reported by the customer in depth and being able to assess the customer situation and prioritize the issues • Working with CRM and tracking incidents and management systems • Preparing and presenting employee reviews. • Showcasing gravitas to maintain composure in high stress situations . Participating and working with various stake holders in growing the business and understanding global customer needs and improving process/ Business via constant and regular feedback

• Products: VIDM, Horizon, App Volume and SDDC. • Tools: SFDC, BUGZILLA, JIRA, VMDT, SALESFORCE, Confluence, wiki. • Experience in enterprise server, storage, networking platforms. • Proven Track record of accomplishment and effectiveness within organizations. • Provide superior technical support and service to the customer base. • Interface with the field, sales and service organizations and directly with the customer base on critical escalations and resolution. • Been a part of college graduate hiring drive, professional development. • Being involved in Global Strategic Initiatives. • Work with engineering team to implement formal feedback mechanisms for incidents, causes, and resolutions. • Been a part of technical support management coordination point for Enterprise Support. • Provide standby availability for response and management coordination of critical enterprise issues. • Provide proactive and customer-relevant communications on malware, vulnerabilities, product technical information. • Deliver periodic issue status reviews and Executive Summary Reports outlining technical support activities, achievement of success against agreed benchmarks, and other relevant information to inform enterprise customer management. • Work with Sales team to identify opportunities for growth in the client environment. • Play an effective role in retaining customer experience during renewals.

• Products: Microsoft Windows Suite • Tools Used: Xymon, Bladelogic, Solar Winds, SCOM, SCSM, Nagios • and BMC Remedy (ITSM 7.1, 7.6 & 8.1) • Working with customers in high priority and production emergencies. • Working intact with automation support teams and raising • change requests, following up until successful completion of changes. • Enterprise Computing and Windows Servers troubleshooting. • Patch management and deployment of multiple server. • Working under shared cluster model, active directory and DNS. • Coordinating with Third Party hardware vendors for Resolution. • Providing support to Windows Server related issues