Ruchi Sharma
Associate Process Manager
Sector: IT-Software
Member Since, May 22, 2022About Me
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Academic Level Master’s Degree
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Experience 6
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Gender Female
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Industry Management
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Date of Birth 29 02 1992
Education
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MBA (2019 - 2020) Cranfield University
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B-Tech (2011 - 2015) Sardar Vallabhbhai National Institute of Technology
Work & Experience
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Eclerx Services Limited (2021 - Present ) Associate Process Manager
Reduced overall turnaround time by 50% for cleaning web scrapped pricing data of competitors using python scripts Maintained record of all operational activities associated with risk framework & coordinated with Ops on improvement projects Engaged with operations team to create and maintain quality documents (SIPOC, QCP, CTQ & FMEA) Introduced coding standards in the daily work routine which reduced the defects and escalations by 40% Improved report performance by 80% by aggregating data from 3 excel sheets into a single database in Power BI Oversaw digital analytics projects related to CRO optimization, tag management, customer analytics and dashboarding, also provided recommendations wherever necessary
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No.Space (2020 - 2020 ) Analytics Consultant- Intern
Led a team of four to build the database of investment activities for 1200+ UK space start-up companies using Excel Identified potential trends in space sector investment activities by analyzing and visualizing the data collected in Power BI and conducting comprehensive market research
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Infosys Limited (2015 - 2019 ) Senior systems Engineer
Designed and developed modules in Finacle core-banking product used by 1 million users worldwide Improved application performance by 40% by simplifying the capture of payment details through asynchronous config Reduced manual effort by 70% to 80% by automating the extraction and upload of loan and commercial bill Achieved 80% runtime efficiency by optimizing SQL queries involved in batch job for account fee waiver Implemented changes for new product for a major fintech company which increased its customer-base by 20% Developed application to manage resources allocation to employees using hibernate configuration & REST API Conducted the product demonstration and training sessions for the client IT and business teams Cleared 80% of the product issue backlogs by efficient monitoring on JIRA