Ruchi Sharma

Associate Process Manager

Sector: IT-Software

Member Since, May 22, 2022

About Me

  • Academic Level Master’s Degree
  • Experience 6
  • Gender Female
  • Industry Management
  • Date of Birth 29 02 1992


Motivated and diligent problem solver with over 7 years of experience in IT services and consulting, seeking roles in process quality management, data analytics and product management with a focus on improving customer experience and processes


  • MBA (2019 - 2020) Cranfield University

    Coursework: Corporate Financial, Strategy Decision Making and Data Analytics, International Strategy, Investment Risk Management, Leadership in Action, Leading Sustainable Business, Organisational Behaviour: Developing Leadership, Project Management Introduction, Strategic Management, Strategic Marketing, Strategic Operation Management, Strategic Quality Management, Strategizing in Challenging Context

  • B-Tech (2011 - 2015) Sardar Vallabhbhai National Institute of Technology

    Electronics and Communication Engineering

Work & Experience

  • Eclerx Services Limited (2021 - Present ) Associate Process Manager

    Reduced overall turnaround time by 50% for cleaning web scrapped pricing data of competitors using python scripts Maintained record of all operational activities associated with risk framework & coordinated with Ops on improvement projects Engaged with operations team to create and maintain quality documents (SIPOC, QCP, CTQ & FMEA) Introduced coding standards in the daily work routine which reduced the defects and escalations by 40% Improved report performance by 80% by aggregating data from 3 excel sheets into a single database in Power BI Oversaw digital analytics projects related to CRO optimization, tag management, customer analytics and dashboarding, also provided recommendations wherever necessary

  • No.Space (2020 - 2020 ) Analytics Consultant- Intern

    Led a team of four to build the database of investment activities for 1200+ UK space start-up companies using Excel Identified potential trends in space sector investment activities by analyzing and visualizing the data collected in Power BI and conducting comprehensive market research

  • Infosys Limited (2015 - 2019 ) Senior systems Engineer

    Designed and developed modules in Finacle core-banking product used by 1 million users worldwide Improved application performance by 40% by simplifying the capture of payment details through asynchronous config Reduced manual effort by 70% to 80% by automating the extraction and upload of loan and commercial bill Achieved 80% runtime efficiency by optimizing SQL queries involved in batch job for account fee waiver Implemented changes for new product for a major fintech company which increased its customer-base by 20% Developed application to manage resources allocation to employees using hibernate configuration & REST API Conducted the product demonstration and training sessions for the client IT and business teams Cleared 80% of the product issue backlogs by efficient monitoring on JIRA


Agile Product Management
Process Excellence
Project Management
Data Analytics

Skill Portfolio

Honors & awards

  • 2023 International Certificate in Product Management