Academic Level Master’s Degree
Experience 25 Years
Date of Birth 01/09/1974
Director – Customer Success | Technical Support | Product Leader | Entrepreneur
A startup Entrepreneur & Intrepreneur with 2.5 decades of leadership delivering high-quality, user-focused, products , support and differentiated services. Worked across around smart connected technology products, like PLM, ALM, CAD, IIoT, AR/VR on Cloud platforms across B2B & B2C domain.
Deep hands-on expertise in managing products, roadmaps & implementing specific PLM, ERP, EDMS & Support projects.
Built PTC’s largest Technical Support team serving solutions to 85% of worlds customers issues.
Managed multi-site Enterprise customer products & services portfolios of 100 site implementations resulting in successful customers, achieving strategic business & partner outcomes.