Conceptualized and developed ML based ranking for customer profiling, determining propensity to pay and next best action recommendation for optimum use of resources resulting into 22% reduction in media cost  Reduced cost of collection by ~47% and increased collection by ~3x for leading private sector banks and NBFC’s using AI & ML led platform to influence customers through digital channels  20-25% increase in NPA resolution & late recoveries

Using human-centred design thinking, led discovery sessions with client business teams across functions and locations to define the solution development roadmap  Documenting business and system use cases to ensure proper translation of business requirements as Epics and User Stories  Analyse new product features viability including sales potential and return on investment  Conduct Voice of Customer analysis programs resulting in an action plan to improve the customer experience and feature prioritization in roadmap  Collaborate with engineering, quality assurance, usability, business and operations teams to successfully design, build and deploy product  Manage, iterate and track the continued success of product features and roadmap  Delivered product’s on time and within budget through efficient implementation of project management practices: o Agile project management using scrum framework - Managing product backlog and backlog grooming o Effective planning – Story point estimation , calculating velocity, burn down charts o Scrum ceremonies – Sprint planning, review, retrospective and daily scrums o Monitoring progress and risk management; issue management and corrective action decisions o Establish transparency and open communication channels with clients  Managed a peak team size of 2 business consultants and 4 technology specialists with a perfect NPS score of 10 for 4 successive quarters  Impact assessment post release to manage OKR’s  Single Point of Contact for all stakeholder communication & coordination including scope definition, requirements elicitation and gap analysis