Shubham Ambekar

Associate Product Manager

Sector: IT-Software

Member Since, March 15, 2024

About Me

  • Academic Level Master’s Degree
  • Gender Male
  • Industry Management
  • Date of Birth 31/08/1994

Education

  • Master of Science in Industrial Management and Innovation (2019 - 2021) Uppsala University, Sweden

  • Bachelor in Electrical Engineering (2013 - 2017) Rajiv Gandhi College of Engineering, Chandrapur

Work & Experience

  • Customerlabs (2023 - 2024 ) Associate Product Manager

    Conduct market research to understand market trends & opportunities Collaborating with the product manager and assisting in prioritizing features, building product strategy, and enhancing the onboarding process. Work closely with cross-functional teams, to understand product requirements and enhancements. Conduct user research to address their needs, and translate it into a solution Utilise SQL to retrieve the user data and measure results Illustrate ideas and user journeys using wireframes to convey the designs Writing PRD, building use cases & knowledge guides Review support tickets weekly for product enhancement Working with the engineering & design team to fix major UI/UX issues.

  • NuageCX (2022 - 2023 ) Customer Success Executive

    Onboarding new customers and ensuring completion of Zoho applications configuration. Prepare the scope document and share it with the client Responding to client queries via Emails, live chats, and phone calls. Educating customers on product features to drive product adoption Creating user guides based on frequent concern Working closely with the Manager to continuously improve the process and customer outcomes Conducting regular check-ins with customers to understand their needs and challenges.

  • Sell.do (2022 - 2022 ) Customer Success Associate

    Handling daily support tickets via phone calls, email, and Fresh desk Facilitating training sessions for the client to educate them about product and drive product adoption Assisting clients in implementing third-party API integrations Generating reports daily to analyze the tickets Working closely with the Manager to improve customer outcomes Identifying process or product gaps impacting customer experience

  • Microkred (2021 - 2022 ) Product Management Intern

    Conducting market research, competitive analysis, and user research to identify market trends and customer needs. Assist product manager in the development of product roadmaps. Support the product development process from concept to launch. Assist in the creation of product documentation and training materials.

Expertise

Market Research
Managing Product Roadmap
Gathering Customer Insights
Documentation (PRD, building use cases, user guides)
Product Strategy

Skill Portfolio

Honors & awards

  • 2021 Market Research expert