System Operations Engineer
Sector: IT-SoftwareMember Since, March 13, 2022
Academic Level Master’s Degree
Date of Birth 21 02 1991
International Product Management from the Institute of Product Leadership (2021 - 2022) University of Houston
Masters in Computer Applications (2013 - 2016) R.V. College of Engineering, Bangalore
Bachelors in Computer Applications (2009 - 2012) Techno India Saltlake, Kolkata
Work & Experience
Akamai Technologies Pvt Ltd (2019 - Present ) System Operations Engineer (Acting Lead)
-Work closely with cross-functional stakeholders across the globe to gather functional specifications and provide project planning support. -Lead and co-ordinate the Go-Live activities to ensure timely delivery of the project. Participate in meetings and work with other teams to successfully provide world class support to customer. -Developed remediation plans for potential incidents ahead of time and handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact. -Improve team efficiency and performance, with use of scripts or tools where possible, automate processes resulting in 20% reductions of manual work. -Work as a backup for Compliance Manager: Conduct periodic internal reviews and company audits to ensure that the firm is compliant with laws, rules and regulations. Create reports for higher management and external stakeholders. Improve current strategies, supervise and oversee the work of colleagues.
Akamai Technologies Pvt Ltd (2017 - 2017 ) Platform Operations Engineer
-Brainstormed ideas and suggestions in meetings and delivered updates on deadlines and enhancements. -Liaison with cross functional team, optimized organizational systems to boost efficiency and keep operations scalable and agile for changing business demand. -Simulated logic for new systems, procedures and tests to kick in higher efficiency by analyzing learnings from daily operations. -Automated shell scripts using python for daily maintenance, indexes and tables analysis. -Ensured quality project controls to eliminate downtime and maximize revenue for the organisation.
Akamai Technologies Pvt Ltd (2016 - 2022 ) Associate Platform Operations Engineer
-Part of the Network Operations Command Centre Team monitoring close to 200000 servers with expertise in network troubleshooting, network wide installs and configuration pushes. -Part of the sub team -Global Service Delivery - that focuses on network specific critical troubleshooting such as UMP. -Resolving service interruptions either within the NOCC or by escalating to other entities inside or outside of Akamai. -Ensured quality project controls to eliminate downtime and maximize revenue for the organisation.
Honors & awards
Skillathon 1st in Customer Centric Value Proposition via IPL
2010 Awards in Dance Competition
Awarded 1st in Dance competition in Springfest 2010, IIT KGP Awarded 2nd in Dance competition in Caprie Diem 2010, IIM Calcutta .