Sourav Majumdar

Customer Success Manager - Growth

Sector: IT-Software

Member Since, October 8, 2021

About Me

  • Academic Level Master’s Degree
  • Experience 13 Years
  • Gender Male
  • Industry Internet startups
  • Date of Birth 16 07 1987

Description

A CSPO certified professional with 13+ years of experience in product development across industries. During my journey, I have donned many hats from product manager to project lead and now that of a customer growth manager. This has given me the opportunity to work with cross functional teams across technology, marketing, sales and growth. During my recent stint, I have worked with the product team to oversee the entire productization process, which includes collecting customer feedback through interviews, using data-driven decision-making, prioritizing features, and assisting with product growth.

Education

  • International Certification in Product Management - Flex (2020 - 2021) Institute of Product Leadership

    International Certification in Product Management with certification issued by the C. T. Bauer College of Business at the University of Houston and Institute of Product Leadership.

  • Post Graduate Program in Management-Ex (2017 - 2018) Great Lakes Institute of Management

    Executive MBA from Great Lakes institute of Management with specialisation in Product Management

  • B.E Electrical Engg (2005 - 2009) Hindustan College of Engineering

    Bachelor of Electrical Engineering from Hindustan college of Engineering (affiliated to Anna University)

Work & Experience

  • Position2 (2018 - Present ) Customer Success Manager - Growth

    • Part of product growth team responsible for building and growing of our SAAS project management tool ARENA and our campaign dashboard tool ARENA Calibrate • Drove adoption of our product among our target client base by understanding and removing onboarding issues. Thus, increasing product stickiness and opening avenues for upsells and revenue • Interviewing customers and gathering feedback to prioritize/improve product feature roadmap • Lead the product development team in identifying and resolving nagging issues on ARENA, thus helping in increasing MAUs • Created product workflows modules to help automate process, thus improving adherence by 40%

  • Williams Lea (2015 - 2018 ) Digital Project Manager

    • Successfully designed and launched highly engaging e-learning product bundles for EdTech clients by utilizing Adobe Captivate and Storyline2 • Played an instrumental role in winning new Edtech projects worth $120,000 for the company • Fostered close collaboration with product marketing teams of clients to develop impactful marketing collateral such as websites, landing pages, programmatic marketing ads and product campaigns • Headed a cross functional team and successfully delivered products for B2B2C clients by owing product definition, scope and obtaining buy-ins from all stakeholders • Demonstrated strong product ownership skills by leading various product development efforts at different lifecycle stages and prioritizing requests based on well-defined prioritization matrices

  • SPI-Global (2013 - 2015 ) Project Manager

  • TNQ (2010 - 2013 ) Senior Executive

Expertise

Project Management
Digital Marketing
Product Management
client management
Growth

Skill Portfolio