Swamee Shivankar Sharma

Manager 3, program management

Sector: IT-Software

Member Since, April 21, 2023

About Me

  • Academic Level Degree Bachelor
  • Experience 9
  • Gender Male
  • Industry Management
  • Date of Birth 17/07/1992


Experienced People Manager in Amazon with a demonstrated history of leading global teams in the program management space. Currently lead a team of 20 individuals from 5 countries. Adept at utilizing my skills in collaborative leadership, program management, lean six sigma, data analytics, strategy, customer relationship management, and continuous improvement to drive customer service product and process success. Dedicated to delivering results and fostering a positive work environment.


  • Bachelor of Technology (2010 - 2014) National institute of technology Raipur


Work & Experience

  • Amazon (2020 - Present ) Manager 3, program management

    Lead a global team of 23 members from seven countries. Single threaded leader to manage the reduction of a critical metric called transfer rate. Working as an enabler for one of the biggest CRM product transformations in Customer Service industry ever to migrate 100K+ customer service associates to a new framework. Partner with product, tech, program and operations teams daily in this role to take scaling decisions.

  • Amazon (2018 - 2020 ) Manager 2, program management

    Concession reduction of $4.5MM in India marketplace

  • Amazon (2016 - 2018 ) Program manager

  • Mu sigma business solutions (2014 - 2016 ) Trainee decision scientist

    Simulation model on R for an omni channel retail business Unsupervised learning model for clustering similar airports for US airlines client


Program management
Lean six sigma
Machine learning
Business metric management
Data analytics

Honors & awards

  • 2019 Employee of the year

    Given to the best performer from the team of over 100