Achievements:- • As Product Manager, Our work helped the bank in improving the NPS scores by 10% and increase in New to Bank (NTB) customers by 25% and Net profit of $40 million Responsibilities: - • Product manager in building a financial platform for ING Bank, help improve user experience and delight our 7 million customer base. • Responsible for Product Management (Design Thinking + Lean + AGILE) by helping teams in identifying problems using tools and frameworks such as Business Model Canvas ,Opportunity Canvas, Value Proposition Canvas. • Responsible for Product Innovation and Product Design. • Responsible for developing new Business models. • Building Product Roadmaps. Defining Product Vision and Strategy and its implementation. • Agile Product Management skills in Safe , Kanban and Scrum frameworks. • Create agile stories, wireframes, and workflow and establish key performance metrics for new features and initiatives. • Responsible for implementing End to End Product development lifecycle. • Scheduling Product feature Releases and Stake Holder Management. • • Coordinating with Cross functional teams like UX, Engineering, Testing, Marketing and Sales. • Considering the huge customer base, each of the features will be a/b tested, experimented, and throttled based on success metrics.Facilitate the inception activity in identifying the user stories. • Educate, train and encourage team members to use Design thinking for problem-solving.

Achievements:- • Led the Migration of Web Apps from Legacy systems to File Net ECMS for Deuche Bank • Spearheaded in achieving a CSAT for 6.8/7 for two consecutive years. Helped to improve Profit Margins from 37% to 54%. • Drove effective customer engagement and guiding the Engineering team towards Five successful deliveries. Responsibilities: - • Collaborated with multiple stakeholders and customers across geographies to define and deliver the customer requirements. • Project Planning, Estimation & Cost Management, Resource Management, Capacity Management, Risk & Delivery Management. • Business Process Modelling. • IT Governance implementation. • End to End Delivery Experience for all phases in SDLC. • Transition Management and Release Management

Achievements:- • Led the Data Migration from Sybase to Teradata for American Express. • Spearheaded in achieving a CSAT for 6.2/7 for the successful migration done. • Recognized for Delivery Excellence in American Express Account. Responsibilities: - • Lead the offshore team functionally and technically and held Interactions with Onsite team to understand the requirements. • Converted complex Sybase procedures to Teradata procedures and involved in Performance tuning of the stored procedures. • Monitoring the Project progress and coordinating with development teams and Responsible for the Process management and delivery of quality work products. • End to End Delivery Experience for all phases in SDLC. • Transition Management and Release Management.

Achievements:- • Achieved the Best Operations Lead Award for Turn around on Customer Satisfaction and Delivery Excellence in AT&T account @ TCS. Responsibilities: - • Operations Analyst, Project Leader. • To load the staging tables using Teradata Utilities • Monitoring the Operations for the client and providing regular status updates. • Handling live production issues and resolving the same within the stipulated time • Developing scripts to automate the end to end process. • Leading a team of 5 people at offshore. • Setting up and handling the client, onsite and offshore communications. • Submitting Proposals • Performance tuning of the ETL and the load process • Managing the deployment activities.

As a Product Manager/Customer Journey Expert , helped the ING bank in improving the NPS scores by 10% and increase in New to Bank (NTB) customers by 25% and Net profit of $40 million.

Two of the ideas were subsequently (but independently) launched by Swiggy later. (Swiggy Daily & Stores)

As Technical Project Manager, I was responsible for Migration of ECMP Projects in Deuche Bank. We achieved a CSAT for 6.8/7 for two consecutive years. Helped to improve Profit Margins from 37% to 54%.

Achieved the Best Operations Lead Award for Turn around on Customer Satisfaction and Delivery Excellence in AT&T account @ TCS