Academic Level Master’s Degree
Date of Birth 21/05/1987
Empathy for people, curiosity to observe the problems and passion to solve them are three traits that drive me everyday to relate to customer problems and solve them in a way that is viable for the business. As a value investor, I believe in efficient capital allocation and best way to accomplish it is quick hypothesis testing before doubling down.
My life mission is to “build products that people never used before and wonder how they lived without them, once they use the products”.
I love reading (rather listening to) books on Product Management, Investing, Psychology and Human Behavior.
Audible (audiobooks) is my favorite app which comes with Amazon’s promise of wide variety, low prices and converts mandatory tasks like travel and workout into productive learnings. By definition audiobooks are best consumed handsfree, hence a handsfree note taking capability bundled with eBook and a two way sync of notes will solve the jobs of readers interested in professional development. This I believe has a potential to increase the average monthly revenue per user by Rs 300 ($4). This is a hypothesis worth testing.
International Certification in Product Management - Flex (2020 - Present) Institute of Product Leadership
Master of Business Administration (MBA - Finance) (2010 - 2010) University of Aberdeen
Master of Business Administration (MBA - Finance)
Bachelor of Technology in Computer Science (2004 - 2008) Jawharlal Nehru Technology University
Work & Experience
RealPage Inc (2017 - Present ) Product Owner
Initiative: Vendor Marketplace • Launched and scaled the platform to 30,000+ active vendors, 3,000+ active PMCs and 1 MN+ searches (core transactions).Accelerated the aha moments for the vendors and achieved a 60% activation rate and 80% retention of paying customers. Initiative: Simplifying and unifying Property Management Suite to reduce customer attrition • Ideated, launched, and validated product market fit for Enterprise Virtual Assistant with a potential for saving 2 – 3 million hours per annum and reduce cognitive overload for our customers. • Worked with Account Management and Marketing teams to identify detractors, communicate the value proposition, and hence reduced the attrition by 100 bps driving revenue of $4 MN.
ValueMomentum Software Services Pvt Ltd (2014 - 2016 ) Lead Business Analyst
Initiative: Development of intelligent Automotive Claims Management Enterprise application to improve the productivity of claims staff and increase customer satisfaction. • Designed features that improved the resource utilization and TAT for claim processing was reduced by 40% and about 7% of Liability was limited owing to non-admissibility and excessive billing. • This engagement was one of the key case studies of Celent Model Insurer Asia Awards 2014. Initiative: Implementation of Lifeline, a flagship health insurance product into the Policy Admin System. • Efficiently elicited and managed requirements to successfully take the flagship product live within 90 days, which included integration with a third-party system, in an agile and fast paced implementation. • Designed the system that easily scaled up during implementation of renewals, endorsements and claims system. Initiative: Combo product of health and life insurance in partnership with a Life Insurer. • Owned the big picture by defining the business processes and integration touch points between the Customer Portal, Policy Administration Systems of both Life and Health insurers and Underwriting Systems. • Played anchor role in coordinating with stakeholders as varied as operations, finance, marketing, and technology teams of both the insurers, to provide best of customer experience. • Identified and listed exhaustive features in the backlog and prioritized the most critical user stories that could be taken Live within 90 days.
Yashoda Group (2013 - 2014 ) Business Analyst
Initiative: Supply chain system for Pharma manufacturing subsidiary of Yashoda Group, to cater to user / customer requirement processing, procurement, inventory control and management and supplier management. • Designed a system that helped the company cater to 10X volumes after start of commercial production, without increase in headcount. Initiative: Incident Reporting system that encourages reporting of incidents by hospital staff to analyze and take corrective and preventive actions. • Anonymous reporting feature that I conceptualized, helped raise the incidents reported at least by 300% within 2 months of implementation. • Analyzed the data to present actionable insights that reduced similar incidents by 30% in 3 months.