Master of Business Administration (MBA - Finance)

Initiative: Vendor Marketplace • Launched and scaled the platform to 30,000+ active vendors, 3,000+ active PMCs and 1 MN+ searches (core transactions).Accelerated the aha moments for the vendors and achieved a 60% activation rate and 80% retention of paying customers. Initiative: Simplifying and unifying Property Management Suite to reduce customer attrition • Ideated, launched, and validated product market fit for Enterprise Virtual Assistant with a potential for saving 2 – 3 million hours per annum and reduce cognitive overload for our customers. • Worked with Account Management and Marketing teams to identify detractors, communicate the value proposition, and hence reduced the attrition by 100 bps driving revenue of $4 MN.

Initiative: Development of intelligent Automotive Claims Management Enterprise application to improve the productivity of claims staff and increase customer satisfaction. • Designed features that improved the resource utilization and TAT for claim processing was reduced by 40% and about 7% of Liability was limited owing to non-admissibility and excessive billing. • This engagement was one of the key case studies of Celent Model Insurer Asia Awards 2014. Initiative: Implementation of Lifeline, a flagship health insurance product into the Policy Admin System. • Efficiently elicited and managed requirements to successfully take the flagship product live within 90 days, which included integration with a third-party system, in an agile and fast paced implementation. • Designed the system that easily scaled up during implementation of renewals, endorsements and claims system. Initiative: Combo product of health and life insurance in partnership with a Life Insurer. • Owned the big picture by defining the business processes and integration touch points between the Customer Portal, Policy Administration Systems of both Life and Health insurers and Underwriting Systems. • Played anchor role in coordinating with stakeholders as varied as operations, finance, marketing, and technology teams of both the insurers, to provide best of customer experience. • Identified and listed exhaustive features in the backlog and prioritized the most critical user stories that could be taken Live within 90 days.

Initiative: Supply chain system for Pharma manufacturing subsidiary of Yashoda Group, to cater to user / customer requirement processing, procurement, inventory control and management and supplier management. • Designed a system that helped the company cater to 10X volumes after start of commercial production, without increase in headcount. Initiative: Incident Reporting system that encourages reporting of incidents by hospital staff to analyze and take corrective and preventive actions. • Anonymous reporting feature that I conceptualized, helped raise the incidents reported at least by 300% within 2 months of implementation. • Analyzed the data to present actionable insights that reduced similar incidents by 30% in 3 months.