Senior Product Manager
Sector: IT-SoftwareMember Since, February 1, 2021
Academic Level Master’s Degree
Experience 13 YEARS
Date of Birth 07 12 1981
An innovative, value-driven Product Manager with 13 years of industry experience in product management, application development, UI / UX design, usability study, development using agile project management. I’m Certified Scrum Master and Product Manager in B2C – eCommerce and B2B industry
Ecommerce – Product focus from Web/responsive from enterprise to consumer, marketplaces including B2B,B2C
UX/Usability – Knowing more about user by carrying out usability study & making their needs the center of the product
Data-driven – Measures & improve products methodically, business process and add value, evidenced by$2.3+MM revenue increase
International Certificate in Product Management and Marketing ICPM (2020 - 2021) Institute of product leadership
From Institute of Product Leadership
Master of Business Administration (2016 - 2018) Institute of Management and Technology
Specialization in Information System and Technology From Institute of Management and Technology
Diploma in Advanced Computing (2004 - 2005) Center for Development Advanced Computing
Bachelor of commerce (2000 - 2003) Bangalore University
Specialization in Finance and Accounting from Bangalore University
Work & Experience
Dell Technologies (2019 - Present ) Senior Product Manager
Spearheaded the full lifecycle of the product development for Dell B2B Commercial ecommerce experience – from early-stage to growth to stability to expansion. Onboarded Dell offline around 600+ US B2B customer on V3 Global Platform Services for PO processing and Seller hosted Catalog to have frictionless purchase order experience on and increasing the revenue to $ 3 billion and frictionless rate. Enabled customers to request order status on demand via Application programming interface(API) integrated and embedded into customer's own website or application by providing customer with real time status and shipment tracking data there by enhancing Dell’s competitiveness, by expanding market presence & share. Laying out product vision, translating it into a feasible roadmap & prioritizing requirement by understanding Customer Requirements, User Journeys, VOC (Voice of Customer) & Feature Requests. Gathered input from customers (e.g., through customer interview, observation, surveys, demonstrations, and customer feedback). Translated client wants and needs into requirements (e.g., user stories, wireframes, acceptance criteria); prioritized and maintain the product backlog. Lead prioritization effort with the core product team. Applied customer feedback to develop product improvements and support long-term business needs. Managing all front-end and back-end activities related to product development Manage Sprint cycle in agile methodologies. Managed an engineering team comprising 10 developers, 3 QA engineers and a UX designer.
US Technology Global (2018 - 2019 ) Product Manager
Bring offline business to online by leveraging machine learning and latest optical character recognition (OCR) to develop Robotix; first ever scalable OCR solution for digitizing offline order purchase. Collaborated with business leaders to define the product vision, strategy & roadmap and shaped all our products from the scratch. Experience in identifying, evaluating & documenting product requirements, prototyping and wireframing. Collaborate with a wide variety of stakeholders such as other Product teams, Program Management, UX, Sales, Operations (order processing team). Defined Product MVP with basic discovery and validation. Documented the requirements in PRDs and defined UX design guidelines to develop and launch the order management product. Managed an engineering team comprising 10 developers, 3 QA engineers and a UX designer. Create & maintain the product backlog and prioritized based on business needs. Reviewed and approved product functionality and confirm product quality in advance of upcoming demonstrations and releases. Onboarded around 30+clients in EMEA and APJC region on Robotics order management platform to increase customer order experience and reducing the cost of order. Experience with Agile methodologies and related tools like TFS.
IBM INDIA PVT LTD (2011 - 2018 ) Product Manager
Responsible for setting-up and managing an enterprise-wide workday implementation across EMEA, APJC, LATAM and providing data to various downstream system for Financial reporting. Researched and analyzed user needs through Gap analysis of existing system. Responsible for laying out product vision, translating it into a feasible roadmap & prioritizing requirement Planned and prioritized product feature backlog and development for the product. Provided backlog management, release planning and written user stories. Worked closely with Global HR VP to create and maintain product- Vision, Goals, Roadmap, Release Plan & Backlog according to business value or ROI. Kept abreast with Agile/Scrum/SAFE best practices and new trends. Ensured support of the products in your portfolio is maintained at the SLA levels applicable to that product. Worked with UX, Tech, Business, HR work council. Worked with InfoSec teams on removing security vulnerabilities in respective products to achieve compliance requirements.
Fidelity Investments (2005 - 2011 ) System Analyst
1. Handled database designing, coding, testing, implementation & maintenance of Oracle HRMS & OAB modules· 2. Liaised with the clients & end-users to ascertain the requirements & expectations of the clients · 3. Performed case, system & process study for project planning, scoping, estimation & tracking · 4. Managed completed project lifecycle primarily entailing designing, testing, troubleshooting and debugging of the applications · 5. Rendered post-implementation, enhancement & maintenance support to clients for application · 6. Resolved queries regarding information system and software 7. Extended onsite support including maintenance of software support.
Honors & awards
2020 Inspire award
Got Inspire award for excellent team work and delivering a critical project of V3 migration on time which increased customer experience for B2B commercial customers.
2012 Sliver award
While working for Fidelity got a sliver quality award for delivering the code to customer for HRMS solution with 0 defect.