Involved in collecting, reviewing, analyzing and managing system and user requirements from business users/stakeholders Continuously delivering superior banking and investment solutions with clear focus on maximizing average revenue per customer Kept clients at the center of the business universe by offering quality services to ensure customer delight and retention Creating awareness and interest about banking and investment products amongst the existing and potential customers through various marketing campaigns thus enabling future sales and revenue generation

Involved in analyzing private banking market, studying latest trends, new technologies to effectively design solutions mapping customer needs and business requirements Involved in developing and improvising private banking proposition for high net worth clients Involved in development of asset allocation-based model to provide customized portfolio construction basis client’s risk tolerance, goals and investment horizon with an aim to reduce overall investment risk and improve the risk/return trade-off of the portfolio Liaising with internal and external stakeholders to effectively execute business strategies and provide customer centric offerings to enhance customer delight and user experience Leveraging on strong branch network to get quality insights on customer requirements, validate the findings through market research and competitive analysis, communicate with internal stakeholders to further improvise on offerings Driving digital initiatives amongst customers through various marketing campaigns

Involved in gathering and analyzing business requirements, mapping customer journey, collaborating with various stakeholders to devise customer centric solutions, client profiling, portfolio management Understanding customer needs through market research, customer interviews, evaluating technical and functional feasibility of possible solutions Charting business model canvas to clearly communicate business goals amongst the stakeholders, liaise with UX team to develop user centered design canvas, define and develop detailed information architecture for product features, liaise with development team for prioritization of features Focus on iteratively solving business problems to come up with best possible solutions Worked in the areas of Loan Management System, Investment Products (Portfolio Diagnostic Tool) Involved in development of Lead Management System for cross sales to Priority Channel Responsible for customer relationship value enhancement by providing complete banking solutions to clients’ Liaised with internal business partners and technical teams to define & refine business strategies and support operational processes thereby delivering superior services and enhancing the client experience

Involved in managing and nurturing relationships of high net worth clients and provide curated solutions to their business requirements Involved in managing Priority Banking Savings Account Product and its features Engaged with clients at regular intervals for better understanding of their needs and communicated the requirements with internal stakeholders so as to devise & deliver superior solutions Liaised with the marketing team in arranging various client events with clear focus on developing the overall business

Certificate of Excellence

Kotak Mahindra Bank. Was invited to attend Management Development Program at IIM – Lucknow

Axis Bank. Honored to receive Hall of Fame award from Mrs. Shikha Sharma and Mr. Rahul Dravid at Axis Bank in FY 2012-13