Vivek Kumar Jha

Product Manager || ACI worldwide payments

Sector: IT-Software

Member Since, November 5, 2023

About Me

  • Academic Level Degree Bachelor
  • Experience Over 9years
  • Gender Male
  • Industry Finance
  • Date of Birth 06/04/1995

Description

Nearly 9 years of experience in IT Product Development, specializing in project
management and ensuring successful product lifecycles
 Proficient in effectively planning, executing, and finalizing projects, ensuring adherence to
scope, schedule, and budget.
 Adept at collecting and transforming requirements into comprehensive business
documentation.
 Well-versed in utilizing advanced analytical techniques, including predictive analysis,
attribution modeling, and customer profiling.
 Extensive expertise in user experience design, visual aesthetics, usability, and conducting
user research.
 Successfully facilitating collaboration between different teams and technology to drive
targeted and innovative solution development.
 Exceptional leadership abilities, adept at inspiring and empowering teams to achieve
optimal productivity.
 Customer-focused professional with a proven track record of successfully managing key
client relationships.

Education

  • Bachelors in Computer Application (2023 - Present) Amity university

Work & Experience

  • Aci worldwide payments (2021 - Present ) Product Manager || Aci worldwide payments

    • Initiated and led the Digital Signature Automation Product project at ACI (Speedpay), actively participating in story creation and collaborative brainstorming sessions to foster innovation. • Conducted thorough and exhaustive market research to discern prevailing trends and pinpoint customer needs, laying a solid foundation for the formulation of a robust and data-driven project strategy. • Leveraged data analysis techniques and meticulous metrics formulation to drive substantial enhancements in user experience and operational efficiency. • Collaborated with cross-functional teams, ensuring seamless coordination for timely project delivery. • Participating in stakeholder communications to deliver regular project updates and address concerns and feedback. • Currently drafting and preparing business requirement documents (BRD) in collaboration with clients and internally sharing them with all teams and stakeholders. • Analyzing product performance metrics, user feedback, and market trends to identify ongoing areas of improvement. • Providing ongoing support to clients and internal stakeholders, troubleshooting persistent issues, and coordinating with engineering teams. • Currently performing research in Jira, analyzing data, and creating reports to support project decision-making. • Actively collaborating and leading project meetings, delegating tasks, and monitoring progress to ensure deadlines are met. • Assisting in the planning and execution of projects by facilitating communication among engineering, marketing, and design teams. • Collaborated with UI team for mock-up creation, led cross-functional coordination in sprint planning and backlog maintenance, and guided a team of 9-member team for timely product delivery.

  • Unisys (2019 - 2020 ) Sr Business operation Analyst at Unisys

    • Managing the data center Operations for the organization by following up with the clients for the issues with the product. • Gathering data from the database and preparing it for visualization using Tableau, SQL Assisting with CA automation pipeline tool to either resume, reprocess or recreate the process as per the action logs or processing server logs or as rerun the scripts in the server Bringing out solutions to improve system efficiencies and reduce total expenses • Studying source systems and process of existing data analytics; understanding user requirements; preparing technical specification document into the Data Model and building aggregates to support users in strategic decision-making • Developing computationally complex and practical data; ensuring final deliverables are of the highest quality • Supporting the development, sharing, and enhancement of dashboard and reporting solutions using Tableau and SQL • Identifying ways to integrate data from client's other systems to report on multiple sources of information • Performing analytical interpretation of highly specialized technical and analytical information used to compose detailed documentation and reports.

  • Joulesto watts, Bengaluru (2018 - 2019 ) Product analyst

    • Collecting data from the database and preparing it for visualization using Tableau, Python. • Successfully interpreted data in order to draw conclusions for managerial action and strategy. • Used statistical techniques for hypothesis testing to validate data and interpretations. • Presented data and conclusions to team in order to improve strategies and operations. • Proposed solutions to improve system efficiencies and reduce total expenses.

  • Apsis Technologies (2014 - 2018 ) Technical support engineer